Field Service Opening




JOB TITLE: Field Service Engineer

MANAGER:  Field Service Director

DEPARTMENT: Field Services

Classification: Non-Exempt Hourly

The Field Service Engineer will be responsible for the installation, repair, and maintenance of Plastic Processing Machinery (injection molding, blow molding, compression molding machines) and support/auxiliary equipment in Ohio and surrounding areas. The candidate may be asked to travel outside the area. The candidate will work with customers and the internal support groups of Molding Machine Services to provide total customer satisfaction.

Qualification and Requirements:

  • The successful candidate will have 3-5 years of Field Service experience.
  • Associate’s Degree in electronics/mechanical /hydraulic engineering or equivalent experience.
  • Minimum 1-3 years related experience, electrical/mechanical /hydraulics in a manufacturing environment.​
  • Ability to read and understand electrical/mechanical /hydraulic diagrams.
  • A reliable car is required, candidate will be compensated per Diem mileage rate for the use of their vehicle, and be willing to travel.
  • 12-16 days/month travel with the possibility of more as the need arises.
  • Candidate must have a passport or have no restrictions against obtaining one.
  • Experience with computers and computer applications.​
  1. Microsoft Excel abilities
  2. Microsoft Word abilities
  3. Microsoft file systems and file compression
  • Excellent communication skills (verbal and written) as the person will be working closely with the project customers, internal and external managers.

 Essential Duties and Responsibilities:

  • Install, start-up, troubleshoot, repair, upgrade and modify new or existing Plastic Processing Machinery (injection molding, blow molding, compression molding machines and/or auxiliary equipment) in the customer facility.
  • Complete understanding of machinery safety systems. Must test, verify, and document all safeties on machinery or equipment. Document all discrepancies and inform customer of any concerns.
  • Test machinery’s mechanical, electrical, and hydraulic systems to diagnose suspected problems or customer concerns.
  • Provide engineering and technical information by responding to questions and requests from the customer.
  • Maintain complete customer focus and professional relationship with customer and their employees with the customer’s priorities in mind.
  • Must have a sense of urgency related to performance and problem solving.
  • Assisting other field service engineers and solve technical/​engineering problems.
  • Reporting all the issues and process to other field service engineers and managers.
  • Maintain and fill out field service reports, expense reports and all other required reports from projects.

 Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.​ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.​
  • While performing the duties of this job, the employee is regularly required to use ladders, stand, walk, and use hands to finger, handle or feel objects, tools, or controls.​ The employee frequently is required to talk or hear.​ The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl.​
  • The employee must regularly lift and/​or move up to 10 pounds, frequently lift and/​or move up to 25 pounds, and occasionally lift and/​or move up to 50 pounds.​ Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.​
  • Strong organizational skills as there are many projects which are on-going projects and reporting requirements.​
  • The position will handle, maintain and safeguard certain company confidential information.​  You will be expected to do so with the highest levels of confidentiality and sensitivity.​

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.​

  • While performing the duties of this job, the employee regularly works near moving mechanical parts.​ The employee is occasionally exposed to risk of electrical shock and hydraulic oil under pressure. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.​

 Supervisory Responsibilities:

  • Occasional supervisory responsibilities are required over Field Service Engineering Assistance to assure project is completed in a safe, time effective manner, meeting the customers’ expectations.

                                        Will be required to perform other duties as requested, directed or assigned.​

 Equal Employment Opportunity:

Molding Machine Services Inc is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, or any other classification protected by applicable federal, state, or local law.

This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment.

Any applicant or employee who believes they have been discriminated against by Molding Machine Services Inc or anyone acting on behalf of Molding Machine Services Inc must report any concerns to his/her Human Resources Business Partner, Legal, or Compliance immediately.  The company will not retaliate against any individual because he/she made a good faith report of discrimination.